Frequently Asked Questions
Can groups of less than 2 book?
Yes, however there is a minimum booking fee to keep all trips private.
Are dogs welcome?
Yes, on most of our canoe trips.
Are children allowed?
Yes, see individual trip pages for age restrictions. All under 18’s must be accompanied by a parent or legally appointed guardian.
Is lunch provided?
Please bring your own lunch. However, if you wish to have a BBQ lunch, we can provide BBQ equipment. Please request this on the booking form.
Someone in my group has never paddled before, can we still book a trip?
Of course! All trips are tailored to suit your groups level of ability.
Are you insured?
Yes, we are fully insured. We can provide details of our insurance policy upon request.
Do you have a COVID-19 risk assessment and operating procedure to keep customers safe?
Yes, we do. These are inline with Scottish Government and Sports Scotland’s best practice guidance. They cover all areas, from the preparation and cleaning of kit between users, how we operate whilst you are partaking in your experience with us, as well as rescue / emergency procedures. We are more than happy to share this with you if you would like to see our most up to date version.
How do I know you are up to date with the latest COVID-19 regulations?
We have completed and received certification of the ‘COVID-19 industry standard – GOOD TO GO’ assessment, carried out by the National Tourist Organisations of Great Britain and Northern Ireland. We can be spot checked at any time to make sure we are acting in compliance with this. We also have a nominated COVID officer who has completed specific COVID relating training with Sports Scotland. That person holds the relevant certification and keeps up to date and with all COVID related policy’s and amends our operating procedures accordingly. These certificates can be forwarded to you upon request if you would like to see them.
What if I need to cancel my booking due to COVID 19 reasons?
If you need to cancel your booking due to reasons out of your control, such as local or national travel restrictions being enforced, a full refund will be offered. Cancellations for all other COVID reasons, such as testing positive, refunds will be given as per our standard cancellation T&C’s.
How are you keeping customers safe from the spread of COVID 19?
Scientific studies have shown that transmission outside is very uncommon. However, we will still act to the highest of safety protocols to protect you, our customers, and our staff from the transmission of COVID-19.
